ANSWERS (reading page 76, unit 8)
3C
Clive thinks the best way to complain is to write a polite letter.
c1 He got somefree packs of biscuits.
c 2 He got a Volkswagen Golf GTI (for his friend).
c 3 He got 2,000 pounds ( the cost of the holiday).
c 4 His daughters were invited to Heathrow Airport to inspect British Airways' catering facilities.
3D
1 Don't lose your temper
2 Write a letter
3 Know who you are writing to
4 Threaten action
5 Don't be too specific
6 Use flattery
3CClive thinks the best way to complain is to write a polite letter.
c1 He got somefree packs of biscuits.
c 2 He got a Volkswagen Golf GTI (for his friend).
c 3 He got 2,000 pounds ( the cost of the holiday).
c 4 His daughters were invited to Heathrow Airport to inspect British Airways' catering facilities.3D
1 Don't lose your temper
2 Write a letter
3 Know who you are writing to
4 Threaten action
5 Don't be too specific
6 Use flattery
VIDEO: COMPLAINING POLITELY
VIDEO: HOW TO COMPLAIN
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